REALTORS, Postcards, Facebook Groups and Having a Digital Plan for 2012

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Tech Savvy Grandpa has a few suggestions on using a postcard to stay in touch with your clients, customers, and centers of influence

Three Facebook Groups all real estate agents should join.

  • Tech Support Group for Real Estate Agents
  • What Should I Spend my Money On?
  • REALTOR iPhone and iPad Group

What’s Your Digital Plan for 2012 Real Estate Agents?

Are you overwhelmed yet? Here are a few questions and suggestions to help your business in 2012. Technology and innovation are only part of your business. This is still a people business

“Expect the Best” Mike

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Real Estate Brokers, Managers & Agents – Make 2012 A Time To Learn and Act

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I’ve met some really wonderful real estate brokers, agents and managers over the years, in addition to many real estate related ancillary business people who have inspired me by their conviction, dedication, and passion for the real estate business. That’s what makes my career so exciting. But, here’s a question for those who are falling behind. IF Not Now, When? Someone’s going to come along with a better mousetrap while you and your agents are resting in your apathy. It’s past that time to begin, but tomorrow is a new day. I believe our industry is operating on a new playing field and those who adapt will be very successful in the years ahead, what do you think?

The broker, owners, and managers need to take a serious look at their mission statement in your company, share that mission with your agents and create enough passion, excitement and enthusiasm for learning that everyone buys into the plan. That means also holding your agents accountable to learn the new systems whether it is forms online, RPR, listing syndication, or how to properly market their listings on the Internet.

Advanced sessions of Blogging, Smart Phone Technology, Cloud Computing, iPad presentations, electronic signatures and forms also need to be part of the agenda for anyone expecting to compete in today’s real estate market.

Developing an edge in today’s market requires that real estate practitioners be proficient in Blogging, social media, search engine marketing, and how to work with the e-consumer once they contact you. I am confident, that if you are a dedicated fulltime real estate practitioner, spend the necessary time each day working the opportunities above and start collaborating with other professionals on Twitter, LinkedIn and other great social media sites, you will prevail.

It is imperative that those real estate professionals who have come through this challenging market be fully prepared to take advantage of new steady growth that will be forthcoming. My point is that our industry needs to step up to the plate and sharpen our competitive edge by using good old fashion service integrated with new technology. Consumers drive the industry and have always driven it, however today they are looking online first.

Are they finding you, when they go to Google, Yahoo or Bing? If not, you owe it to your family, company, and yourself to get on board and learn this business all over again. All this is part of your newfound professional development, learning new trends, and adapting to a more complex industry, wouldn’t you agree?

“Expect the Best” Mike 

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Happy New Year 2012 “Expect the Best”

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Are Real Estate Companies Passing the Test? What Do You Think?

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Here’s an important quiz for Realtor/Broker/Owners and real estate agents to take. Be brutally honest as you look at your organization to see how your team is handling change and innovation.

True or False: Our Company website has been brought up to date to Web2-3 functions that allow our consumers to have a better user experience, obtain all of the information they need from us, like searching for homes, community information, lifestyle search, demographics, customer testimonials, real estate news, ancillary services, and instant communication, to name a few.

True or False: Our Company is teaching, coaching, motivating our agents about electronic forms, smart phone technology, text messaging, search engine marketing, social media, and open transparency with the e-consumer.

True or False: Our Company is attracting the experienced agent that will expect multiple experiences created by the company that keeps them abreast to the latest trends, technology, and Internet marketing tools as a result of showing them, not just telling them.

True or False: Our Company is promoting a culture of the Connected Consumer or e-consumer through Internet marketing, Blogging, websites, and search engine optimization with the idea of being part of the next generation brokerage?

True or False: Our Company is teaching our agents to build BRAND for their business (not just a logo) with a value proposition that makes them unique, makes them stand out from the crowd, and  that differenciates them from others.

So here’s the Bonus Question for Agents:
Value Added Services are what make you unique and differentiate you from other REALTORS. These services could be Internet marketing, special designations, creative marketing with innovation and technology, or just being a specialist for the neighborhood or community you service. Regardless of what you choose to offer as a “Value Added Service” it must be “Over the Top” and different from the next agent. Maybe your company has special programs that you can offer clients and customers. That’s well and good, however “You” are the one they end up hiring, so be unique, be different, and offer a real “Value Added Service”

Agents, do your Broker a favor. Print this off and hand it to him/her and ask them how you can help take the company into the 21st century. It’s your future, wouldn’t you agree?

“Expect the Best” Mike 

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Approach 2012 With New Goals, Inspirations, and Challenges

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As we begin to approach 2012 with new goals, inspirations, and challenges, review the list below to establish a few new goals for you. Hopefully this will give you something to use as a guide for 2012, to begin outlining strategies and tactics to put into action, which will bless you with the best year ever 2012.

Attributes of a successful real estate agent:

1. They have high standards for customer service, professionalism and ethics in the real estate industry. They are committed to improve the real estate industry.

2. They are committed to success, their career, and education by staying abreast of the latest trends that can help them reach the next level and the competitive edge through their ongoing education.

3. They contribute to their industry by getting involved on a local, state and national level of their Association of Realtors, their company, and the community they live and work in.

4. They have core principles of sharing with others about systems, tools and other ideas that benefit our industry.

5. They Use the Web to Build Influence, Improve Reputation, and Earn Trust

6. They are quick to identify and embrace innovation that will enhance their business and they adapt to the complex challenges in the marketplace.

7. They position themselves to effectively deal with the trends and the shifts in the market and stay ahead of the knowledge curve. The real estate industry is in a constant state of evolution and change.

8. They establish goals to deliver quality service, streamline operations, and integrate new technology that provides outstanding value to the consumer.

9. They are solution oriented toward the challenges of our industry and can navigate the challenges in our market and approach them with a positive and professional attitude, not professing to be savvy in segments of the market that they lack education. (Examples; Foreclosures, short sales, commercial, investment properties) These clients should be referred to those who specialize in those areas. (See article 11 NAR Code of Ethics)

10. They engage prospective clients rather than sell to them. Real estate needs to be transparent. Transparency creates an environment of trust, in addition to open, honest, and respectful communication. It provides a balanced and accurate story of what is happening in the real estate market.

11. They offer Value Added Services with ‘today’s’ marketing and business models providing a brand & position that meets the needs of the e-consumer.

12. They are results oriented and responsive to those seeking their service with business strategies to improve their performance, realizing that consumers drive the industry.

13. They use savvy marketing techniques with technology, combined with local knowledge that educates consumers, and are willing to knuckle down and really put in the hours needed to establish an Internet presence that differentiates their business from its competitors.

14. They understand that real estate is local and know their market, by staying abreast to industry issues, trends, news, and community information about restaurants, services, parks, things to do, and all the many services you should expect from your Realtor.

15. They keep the consumer informed of Stats, reports, market updates, and information that pertain to local government and development projects by Blogging on such subjects.

Remember, real estate is a contact sport, a people business, and results driven. Consumers want to do business with those whom they like and trust. Go build relationships and be the best at what you do in 2012. What’s your thoughts? 

“Expect the Best” Mike 

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Tech Savvy Grandpa Attending Inman Connect New York Time Square Event

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Inman Connect New York is just around the corner and I’ve been pondering of all the reasons why a REALTOR in today’s real estate industry should attend this wonderful event held twice a year. First off, let’s just look at New York. The video below is one great reason for you to make plans now to attend. After viewing the video, you’ll be pumped like I am and move on to the registration and lineup of speakers. I attended Inman Data Summit and Inman Connect in July, 2011 at San Francisco and left with a wealth of knowledge and some great new friends. The workshops, exhibits, and keynote speakers were without a doubt the best I have experienced in my 34 year career as a REALTOR. Look over the impressive agenda and feel free to contact me if you have additional questions. You’ll be amazed, as I was. Now enjoy the video. Tech Savvy Grandpa :-)

Video from YouTube.com zgazda66

“Expect the Best” Mike

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10 Action Items for REALTORS to Sharpen Our Competitive Edge in 2012

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Real estate professionals who have come through this challenging real estate market should be fully prepared to take advantage of new steady growth that is coming in the near future. As consumer confidence begins to increase, so will home sales. However our industry needs to step up to the plate and sharpen our competitive edge by using good old fashion service integrated with new technology and innovation. Here are 10 areas that REALTORS can plan to implement and become proficient at over the winter months of 2011 and early 2012. Maybe it would be a great idea to include them in your 2012 business plan.

  1. Practitioners need to be proficient in Blogging, social media, marketing, and how to work with the e-consumer once they contact you. That starts with having an Internet plan that includes your own domain name, a site that includes IDX, and landing pages that allow for lead generation. Remember that you’re  a REALTOR, not a Technology Guru. Hire someone to set you up, so you can do what you’re best at, sell real estate.
  2. Professional development, learning new trends, and adapting to a more complex industry are a must for brokers, sales managers, and real estate agents. That starts by deciding what classes you intend to pursue, what events like Real Estate Bar Camps, conventions, or boot camps that will sharpen your skills for the future.
  3. as professionals we must adapt to new business strategies that enhance our knowledge, give quality service, and meet the demands of the e-consumer. With today’s innovation in cloud computing, electronic forms online and geo-location, there is opportunity for every agent to respond with faster consumer response and customer service. Make sure your plan includes taking advantage of these additional services.
  4. Basics have been around for years when it comes to marketing homes. That means plenty of great looking photos (12-24) Clean bright attractive looking signage, well prepared seller with well priced homes in good condition. Preparing our sellers in advance to well prepared homes to show makes houses sell faster and for more money.
  5.  Having the proper equipment to do business always adds to productivity, however you can’t own every new shiny object that comes along. A well prepared and motivated agent could do well with a lap top computer and iPhone in today’s market. Having the right software is another area that needs to be included for your 2012 plan. The best software is the software you use, when it comes to real estate contacts, CMA’s, and lead generation. Narrow it down to the basics and master those first, before adding additional.
  6. Prospecting for business has to be part of your overall plan. The real estate business is still a people business that requires building relationships and trust. Consumers still expect Realtors to deliver quality service. These duties have never changed. Build your prospecting plan around great customer service that includes offering the consumer a wealth of information to make informed decisions on buying and selling real estate.
  7.  Time Management, you cannot be all things to all people. Decide what you plan to specialize in and do it well by giving 110%. Refer the rest, so you can focus on getting great results at what you do best. An example would be, never taking bank owned foreclosures, or short sales, so you can concentrate on move up sellers, relocation and executive listings. If you allow this business to get you going in a hundred directions, it will. Your time management is a must to avoid burnout.
  8. Have Fun: If it’s no fun, than you shouldn’t do it. Yes, sometimes we have to do what’s hard and necessary, versus what’s fun and easy in this business. Plus, if it was easy, everyone would be selling real estate. Those days are now gone. What I mean by having fun, is having enough passion for your real estate career that you enjoy getting up in the morning or putting those extra hours in to help families get happily moved. If not, you may want to reevaluate your career.
  9. Get help with your career. If you don’t ask you don’t get. There are numerous opportunities to network with other peers in the business that can tell you whats working for them and what was a waste of time. I would suggest you join a few of these groups and take full advantage to ask questions and contribute. One example is a group on Facebook set up by Jimmy Mackin called Tech Support Group for Real Estate Agents with well over 1000 members and a wealth of knowledge, you’ll learn so much and save time solving challenges that come your way. I can give you plenty of others upon request.
  10. Raise the Bar: Our industry gets a bad rap from many when it comes to professionalism. I’m a believer that if you’re here reading this you’re one of us who believe we need to raise the bar when it comes to how we do business and go over the top with our clients and customers for customer service and providing each of them with an experience versus just another transaction. Make 2012 the year to focus on professionalism in our industry. many sources are available through the National Association of REALTORS, Young Professionals Network (YPN) and now you can become  a Verified Professional Agent™ (VPA) which is based on results, not just classes you take. Watch for more information on the Verified Professional Agent™ coming very soon. 
“Expect the Best” Mike 
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Can Ordinary People be Extraordinary – I Think So!

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I think it’s possible for ordinary people to be extraordinary. As a REALTOR or business person you have that choice everyday. Innovation has provided wonderful opportunities for all of us, if we have the passion to succeed. OnInnovation is a website launching this October, OnInnovation.com. This site will feature comprehensive interviews and oral histories of some of Americas greatest thinkers and change agents—people like Steve Wozniak, co-founder of Apple, Don Chadwick, co-designer of the Aeron Chair, Dean Kamen, inventor, Pierre Omidyar, founder of e-Bay and Elon Musk, co-founder of PayPal and many others. I would encourage you to follow this site to help keep that fire burning. Enjoy.

“Expect the Best” Mike

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NAR Express Member Guide for iPhone and iPad – REALTORS Stay Informed

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Yesterday I talked about the New Member Guide available to real estate agents, managers, and brokers from the National Association of REALTORS. This Member Guide is also available FREE on iTunes for the iPhone and iPad.

Top real estate information and resources are both available on the go, 24/7 for all members of NAR. Real estate updates include hot topics, research, daily news, RPAC, and upcoming meetings. Some of the tools and resources available are the Code of Ethics, Foreclosure information, RPR, the YPN Organization and much more.

I would encourage you to make this a top priority to bookmark on your desktop or laptop, and also download the FREE app to your iPhone and iPad.

“Expect the Best” Mike

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REALTORS Membership Guide is a One Stop Shop for Education, Resources, and Tools

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NAR rolled out the Member Guide for REALTORS online yesterday. This is pretty cool for agents, brokers and managers to review the highlights the core membership value and benefits provided by all three levels of the REALTOR® family and all in a convenient and personalized format. Below are some of the highlights and a short video by myself that highlights some features.

  • Personalized information based on your NRDS membership ID #
  • Up-to-the-minute news, information and events from your Local, State and National REALTOR® Associations
  • FREE iPhone and iPad apps available in the App Store
  • Customizable NAR membership card, available for digital display on your smartphone and for printing directly from a computer. You can also order a plastic card – personalized with your name, NRDS ID and designations and certifications on your selected card background – for only $5.00 (includes shipping & handling).
  • At-a-glance benefits information, which links to REALTOR.org for more detail

You can access your Member Guide Here. Simply log in with your NRDS ID and last name to get started.

“Expect the Best” Mike

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